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1. General Policy

At Sentinel, we are committed to providing reliable, high-quality digital security services. This Refund Policy outlines the conditions under which users may request a refund for subscription fees or other payments made for access to our Services.

2. Eligibility for Refund

Refunds are available only under the following conditions:

  • The user has experienced technical issues that prevented access to or use of the Sentinel application as intended.
  • The user requests a refund within 30 days of the original payment date.
  • Refunds are applicable only to payments made directly through the website via credit or debit card.

Refunds are NOT available for:

  • User dissatisfaction unrelated to technical issues or service malfunction.
  • Partial usage of the subscription period, unless technical issues prevented meaningful access.
  • Charges incurred for services purchased through third-party platforms.

3. Refund Process

To request a refund, users must:

  • Contact our support team at [email protected] or call +1 (848) 360-3259.
  • Provide proof of payment, including date of transaction and last four digits of the card used.
  • Describe the technical issue or reason for the refund request.

All refund requests are reviewed case-by-case. LeadPixel Labs LLC may request additional information to verify the claim.

4. Processing of Refunds

  • Approved refunds will be processed using the same payment method originally used.
  • Refunds are typically completed within 7–14 business days after approval.
  • Refund amount covers only the affected subscription period; any additional fees or taxes paid are refundable if applicable.

5. Subscription Cancellations

Users may cancel subscriptions anytime via the account management section.

  • Weekly subscriptions remain active until the end of the paid period, after which access terminates.
  • All subscriptions remain active until the end of the paid period, after which access terminates.
  • Cancellation does not automatically trigger a refund; refunds follow the conditions outlined above.

6. 100% Money-Back Guarantee

If technical issues prevent use of the Sentinel application as intended, we offer a full refund of the subscription fee.

  • Applies only to payments made directly on Sentinel App.
  • Does not cover purchases via external platforms.

7. Limitations

Refunds are not issued for issues caused by the user’s device, OS, network connectivity, or other external factors beyond our control. LeadPixel Labs LLC is not responsible for third-party services or integrations that may affect access.

8. Contact Information

For questions or to initiate a refund, contact:

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